The Energy Agency, in partnership with NHS (Ayrshire and Arran), South Ayrshire Council, East Ayrshire Council and Dumfries and Galloway Council, is currently conducting an evaluation project to investigate the potential benefits of Solid Wall Insulation (SWI). There are known links between cold homes, poor health and fuel poverty but at present few studies have investigated the success of the Scottish Government funded insulation schemes in alleviating these issues. We have therefore been engaging with households involved in the Area Based Schemes (ABS) initiative in order to assess any changes in energy efficiency performance and household fuel expenditure. In addition, an investigation of the health and well-being of the occupants is also being conducted in order to provide more detailed evidence regarding the links between energy-efficiency improvements and health and well-being. The study is still ongoing however reports on our results to date can be found below.
The findings from Part 3 of the Prospective study (Results from the 2017/18 programme) have now been published (October 2019). Click here to read report.
A summary of the findings from all stages of the projects (Part 1 to 3) has recently been produced (July 2022) and is available for download here. A summary of findings from a group of over 200 households show the following outcomes, with more detail available in the report:
*based on figures from Energy Performance Certificates
**based on a minimum 4 week monitoring period prior to and following the insulation works
The Energy Agency is a registered charity established in 1999. We provide free and impartial advice to households, businesses and communities in south west Scotland on:
The Energy Agency is a “data controller” and this document explains how we process your information.
We manage a number of schemes. Please read the scheme below that applies to you.
For all of the schemes we gather your personal information which may include name, address, telephone numbers, email address, date of birth, age, sex, employment status, tenure, benefits, income, savings bracket, bank details, fuel expenditure, fuel type, how you pay your energy bills, third party details, number of dependent children under 18, signature.
Please read below to find out what other information we may collect for each scheme.
*some data is shared anonymously
If we process your information based on your ‘Consent’, you have the right to withdraw your consent at any time. Withdrawing your consent may mean that we cannot provide a service to you.
For the Home Energy Efficiency Programmes for Scotland Area Based Schemes (HEEPS: ABS) we process your information based on ‘Contract’. You will enter into a contract with the Energy Agency in terms of which the Energy Agency will employ and manage a contractor on your behalf. Either party can withdraw from the contract with one months’ written notice.
If you apply for an Energy Agency loan for HEEPS:ABS we process your information based on ‘Contract’. This agreement is between the Energy Agency (lender) and householder (borrower). The agreement is a standard Fixed Sum Loan Agreement regulated by the Consumer Credit Act 1974. You have the right to withdraw under the terms of the above Act.
We take information security seriously and regularly review the systems, policies and procedures we have in place to protect your information and ensure these are implemented.
We will not process your information without your consent. If your data includes “special category data” we will not process this without your explicit consent.
Where we pass information on to a third party, we ensure that this is passed securely and that they have adequate security measures in place to store your data.
We do not share your information with any third parties for marketing purposes.
We will keep your information for:
Schemes – 7 years
Monitoring - 1 year
Financial - 7 years
You have the right to request a copy of the personal information we hold about you. A request can be made verbally or in writing to Liz Marquis, Director, Energy Agency, Watson Peat Building, Auchincruive, Ayr, KA6 5HW
Proof of identity must be established before we supply a copy of your personal information. We will respond to your request within one calendar month of receiving it.
If you are asking about information relating to another person, a relative for example, we need to be sure you have the authority to act on that person’s behalf. Normally this can be done through evidence of a ‘Power of Attorney’ or similar document.
You also have the right to ask us to rectify, erase, restrict, object or withdraw your consent to processing the personal information we hold about you. You can also ask us to provide data in a suitable format to transfer to another organisation – portability. If applicable, we will comply within one calendar month.
If you would like to make a complaint contact:
Information Commissioner's Office
45 Melville Street
Edinburgh, EH3 7HL
Tel: 0303 123 1115
Cookies are text files placed on your computer to collect standard internet information and visitor behaviour information. This information is used to track visits to our website.
Our website contains link to other websites. This Privacy Notice only applies to this website so when you link to other websites you should read their own Privacy Notices.
We regularly review our Privacy Notice to ensure it is up-to-date. This Notice was last updated on 31/8/20.
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This Web Site belongs to Energy Agency, Watson Peat Building, Auchincruive, Ayr, KA6 5HW
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Any amendment to terms and conditions must be agreed in writing by us, or, if appropriate, by the relevant company or individual supplier with whom you contract.
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All Intellectual Property Rights (including, without limitation, all database rights, rights in designs, rights in know-how, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction) in any information, content, materials, data or processes contained in or to this Web Site belong to Energy Agency or its licensed source. All rights of Energy Agency in such Intellectual Property Rights are hereby reserved.
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These Terms and Conditions and any terms and conditions relating to products or services described in this Web Site shall be governed by and construed in accordance with the law of Scotland. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of Scotland.
Links to other Web Sites
Certain (hypertext) links, advertisements or suppliers promotion will lead you to Web Sites that are not under the control of Energy Agency. When you activate any of these links, you will leave Energy Agency Web Site by opening a new window and we have no control over and will accept no responsibility or liability in respect of the material on any such other Web Site. By allowing links with third party Web Sites Energy Agency does not intend to solicit business or offer any security to any person in any country, directly or indirectly.
Every effort will be made to carry out the contract but its due performance is subject to cancellation by Energy Agency or to such variation as we may find necessary as a result of inability to secure labour, materials or supplies or as a result of any act of God, War, Strike, Lockout or other labour dispute, Fire, Flood, Drought, Legislation, or other cause (whether of the foregoing class or not) beyond the sellers control.
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All our page templates comply with the WCAG Priority 2 checkpoints as a minimum requirement. And we make every effort to ensure that all the content on our site meets this standard too. We are making every effort to ensure that we don't exclude any users. For example:
We try to publish all our text content as accessible HTML rather than in other formats such as PDF. Where we do publish PDFs or other formats our policy is to make them as accessible as we can.