Draught proofing is an easy, cost-effective way to reduce heating bills and carbon emissions.
Windows: Use foam, metal or plastic draught strips, or brush seals for sash windows. Temporary secondary glazing is another option
Exterior doors: Fit brush or hinged-flap draught excluders, fitted along the bottom of the doors. If you don't have a keyhole cover, buy a purpose-made cover that drops a metal disc over the keyhole. Use a letterbox flap or brush, but remember to measure your letterbox before you buy
Interior doors: Cut draughts with ‘snake’ draught excluders, brushes or similar strips of material but remember leave kitchen and bathroom as ventilation is important
Remember to remove the draught-proofing if you decide to light a fire.
Around pipework: Apply silicone fillers or expanding foam as appropriate
Floorboards and skirting boards: Fill the gaps with flexible fillers, clear or brown silicone mastic, decorators’ caulk or similar products
Cracks in walls: Use cement or a hard-setting decorators’ wall-filler
Redundant extractor fan outlets: Old fan outlets may need to be filled with bricks or concrete blocks and sealed from both the inside and outside.
Loft hatches: Use strips of draught excluding material fitted around the edges of the frame, and don’t forget to insulate the hatch itself
Lighting and electrical fittings: Plug the gaps around the fittings with wall-filler
The Energy Agency is a registered charity established in 1999. We provide free and impartial advice to households, businesses and communities in south west Scotland on:
The Energy Agency is a “data controller” and this document explains how we process your information.
We manage a number of schemes. Please read the scheme below that applies to you.
For all of the schemes we gather your personal information which may include name, address, telephone numbers, email address, date of birth, age, sex, employment status, tenure, benefits, income, savings bracket, bank details, fuel expenditure, fuel type, how you pay your energy bills, third party details, number of dependent children under 18, signature.
Please read below to find out what other information we may collect for each scheme.
*some data is shared anonymously
If we process your information based on your ‘Consent’, you have the right to withdraw your consent at any time. Withdrawing your consent may mean that we cannot provide a service to you.
For the Home Energy Efficiency Programmes for Scotland Area Based Schemes (HEEPS: ABS) we process your information based on ‘Contract’. You will enter into a contract with the Energy Agency in terms of which the Energy Agency will employ and manage a contractor on your behalf. Either party can withdraw from the contract with one months’ written notice.
If you apply for an Energy Agency loan for HEEPS:ABS we process your information based on ‘Contract’. This agreement is between the Energy Agency (lender) and householder (borrower). The agreement is a standard Fixed Sum Loan Agreement regulated by the Consumer Credit Act 1974. You have the right to withdraw under the terms of the above Act.
We take information security seriously and regularly review the systems, policies and procedures we have in place to protect your information and ensure these are implemented.
We will not process your information without your consent. If your data includes “special category data” we will not process this without your explicit consent.
Where we pass information on to a third party, we ensure that this is passed securely and that they have adequate security measures in place to store your data.
We do not share your information with any third parties for marketing purposes.
We will keep your information for:
Schemes – 7 years
Monitoring - 1 year
Financial - 7 years
You have the right to request a copy of the personal information we hold about you. A request can be made verbally or in writing to Liz Marquis, Director, Energy Agency, Watson Peat Building, Auchincruive, Ayr, KA6 5HW
Proof of identity must be established before we supply a copy of your personal information. We will respond to your request within one calendar month of receiving it.
If you are asking about information relating to another person, a relative for example, we need to be sure you have the authority to act on that person’s behalf. Normally this can be done through evidence of a ‘Power of Attorney’ or similar document.
You also have the right to ask us to rectify, erase, restrict, object or withdraw your consent to processing the personal information we hold about you. You can also ask us to provide data in a suitable format to transfer to another organisation – portability. If applicable, we will comply within one calendar month.
If you would like to make a complaint contact:
Information Commissioner's Office
45 Melville Street
Edinburgh, EH3 7HL
Tel: 0303 123 1115
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Our website contains link to other websites. This Privacy Notice only applies to this website so when you link to other websites you should read their own Privacy Notices.
We regularly review our Privacy Notice to ensure it is up-to-date. This Notice was last updated on 31/8/20.
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Certain (hypertext) links, advertisements or suppliers promotion will lead you to Web Sites that are not under the control of Energy Agency. When you activate any of these links, you will leave Energy Agency Web Site by opening a new window and we have no control over and will accept no responsibility or liability in respect of the material on any such other Web Site. By allowing links with third party Web Sites Energy Agency does not intend to solicit business or offer any security to any person in any country, directly or indirectly.
Every effort will be made to carry out the contract but its due performance is subject to cancellation by Energy Agency or to such variation as we may find necessary as a result of inability to secure labour, materials or supplies or as a result of any act of God, War, Strike, Lockout or other labour dispute, Fire, Flood, Drought, Legislation, or other cause (whether of the foregoing class or not) beyond the sellers control.
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