Scottish Government funding is awarded to Local Authorities to develop and deliver solid wall insulation programmes to improve the energy performance of homes across Scotland, therefore reducing household energy bills and lowering carbon emissions in the housing sector. We manage the scheme for South & East Ayrshire Council and Dumfries & Galloway Council.
For further information on the scheme click here
The Home Energy Scotland loan helps homeowners install home renewable systems or energy storage systems. This interest free loan is funded by the Scottish Government and is currently open to applications.
Funding depends on what measure you choose to install.
Up to 40% cashback for eligible energy efficiency measures and 75% for certain renewable heating systems (based on total costs and capped at a maximum value) will soon be available. Cashback will be subject to availability and reserved for customers when their loan is offered.
If you are interested in applying or would like more information please call your local Home Energy Scotland on 0808 808 2282 (free from landlines and most mobiles).
Funding operates on a first-come, first-served basis and is subject to availability.
Who is the scheme for?
Warmer Homes Scotland is designed to help vulnerable people make their homes warmer and more comfortable by installing a range of energy saving measures. The Scottish Government is offering assistance to homeowners and private sector tenants struggling to heat their home, who have lived in their property for at least twelve months, and who meet the qualifying criteria.
What support is available?
The measures offered will depend on a survey of the property. If you have had assistance through a Government programme before, you can still apply for Warmer Homes Scotland if you meet the qualifying criteria. Assessors will recommend measures suitable for the property, including a range of insulation and heating measures, and in most cases costs will be met by the Scottish Government. There will be a need for customer contributions in some instances for certain more expensive measures, such as solid wall insulation. Potential measures include:
For more information about the scheme and to check if you qualify, please contact Home Energy Scotland free on 0808 808 2282
Registered private landlords, acting either as an individual or a business that owns privately rented properties, can apply. Applications will not be accepted from installers, property developers, letting agents or self-builders. For more information contact Home Energy Scotland on 0808 808 2282
The Energy Agency is a registered charity established in 1999. We provide free and impartial advice to households, businesses and communities in south west Scotland on:
The Energy Agency is a “data controller” and this document explains how we process your information.
We manage a number of schemes. Please read the scheme below that applies to you.
For all of the schemes we gather your personal information which may include name, address, telephone numbers, email address, date of birth, age, sex, employment status, tenure, benefits, income, savings bracket, bank details, fuel expenditure, fuel type, how you pay your energy bills, third party details, number of dependent children under 18, signature.
Please read below to find out what other information we may collect for each scheme.
*some data is shared anonymously
If we process your information based on your ‘Consent’, you have the right to withdraw your consent at any time. Withdrawing your consent may mean that we cannot provide a service to you.
For the Home Energy Efficiency Programmes for Scotland Area Based Schemes (HEEPS: ABS) we process your information based on ‘Contract’. You will enter into a contract with the Energy Agency in terms of which the Energy Agency will employ and manage a contractor on your behalf. Either party can withdraw from the contract with one months’ written notice.
If you apply for an Energy Agency loan for HEEPS:ABS we process your information based on ‘Contract’. This agreement is between the Energy Agency (lender) and householder (borrower). The agreement is a standard Fixed Sum Loan Agreement regulated by the Consumer Credit Act 1974. You have the right to withdraw under the terms of the above Act.
We take information security seriously and regularly review the systems, policies and procedures we have in place to protect your information and ensure these are implemented.
We will not process your information without your consent. If your data includes “special category data” we will not process this without your explicit consent.
Where we pass information on to a third party, we ensure that this is passed securely and that they have adequate security measures in place to store your data.
We do not share your information with any third parties for marketing purposes.
We will keep your information for:
Schemes – 7 years
Monitoring - 1 year
Financial - 7 years
You have the right to request a copy of the personal information we hold about you. A request can be made verbally or in writing to Liz Marquis, Director, Energy Agency, Watson Peat Building, Auchincruive, Ayr, KA6 5HW
Proof of identity must be established before we supply a copy of your personal information. We will respond to your request within one calendar month of receiving it.
If you are asking about information relating to another person, a relative for example, we need to be sure you have the authority to act on that person’s behalf. Normally this can be done through evidence of a ‘Power of Attorney’ or similar document.
You also have the right to ask us to rectify, erase, restrict, object or withdraw your consent to processing the personal information we hold about you. You can also ask us to provide data in a suitable format to transfer to another organisation – portability. If applicable, we will comply within one calendar month.
If you would like to make a complaint contact:
Information Commissioner's Office
45 Melville Street
Edinburgh, EH3 7HL
Tel: 0303 123 1115
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We regularly review our Privacy Notice to ensure it is up-to-date. This Notice was last updated on 31/8/20.
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