It was a pleasure to host some of our Board members who were keen to find out more about the range of work we do at the Energy Agency.Starting out at the Nethermills Hydro Scheme and finishing at the External Wall Insulation project in Tarbolton, we were thankful the weather was kind to us and hope...
If you live in East Ayrshire, have no mains gas and council tax band A-D, you may be eligible for a free renewable energy heating system and insulation. To find out more about this scheme funded by Scottish Government and East Ayrshire Council phone our project team on 01292 525 535....
Richard Lochhead, Minister for Just Transition, Employment and Fair Work visited the Nethermills Hydro Scheme in Ayr this week. The hydro scheme, currently under construction, is owned by Energy Agency Renewables, a subsidiary of the Energy Agency. The Minister was very enthusiastic about the p...
We're delighted to announce our second award win this month at the prestigious national Energy Awards.The Energy Agency won Residential Energy Project of the Year for the 2nd time and was praised by the expert judging panel, drawn from across the energy sector.The results were revealed on the...
We're delighted to have won first prize at the Scotland Energy Efficiency Awards for Large Scale Project of the Year. The award was entered in partnership with the local authorities of South and East Ayrshire and Dumfries & Galloway and NHS Ayrshire & Arran for its external wall insula...
Since the corn mill at Nethermills was demolished in the 1950s at least 20 Gigawatt hours of useable energy have passed over the weirs in the centre of Ayr. The Energy Agency commissioned a hydrological study in 2015 followed by a feasibility and design study by Mann Power Hydro Ltd. The...
Scotland's electricity distribution and water networks have joined forces to launch PSR Scotland, an innovative partnership to inform customers of the free support available when they need it most.By joining the register you receive advanced warning to planned interruptions of electricity and water...
Following Government Guidelines on the Coronavirus our office is now closed to the public. Our staff are busy working from home to provide advice or assistance so please phone the freephone number 0808 808 2282 or for a general enquiry call 01292 521896....
The Energy Agency is a registered charity established in 1999. We provide free and impartial advice to households, businesses and communities in south west Scotland on:
The Energy Agency is a “data controller” and this document explains how we process your information.
We manage a number of schemes. Please read the scheme below that applies to you.
For all of the schemes we gather your personal information which may include name, address, telephone numbers, email address, date of birth, age, sex, employment status, tenure, benefits, income, savings bracket, bank details, fuel expenditure, fuel type, how you pay your energy bills, third party details, number of dependent children under 18, signature.
Please read below to find out what other information we may collect for each scheme.
*some data is shared anonymously
If we process your information based on your ‘Consent’, you have the right to withdraw your consent at any time. Withdrawing your consent may mean that we cannot provide a service to you.
For the Home Energy Efficiency Programmes for Scotland Area Based Schemes (HEEPS: ABS) we process your information based on ‘Contract’. You will enter into a contract with the Energy Agency in terms of which the Energy Agency will employ and manage a contractor on your behalf. Either party can withdraw from the contract with one months’ written notice.
If you apply for an Energy Agency loan for HEEPS:ABS we process your information based on ‘Contract’. This agreement is between the Energy Agency (lender) and householder (borrower). The agreement is a standard Fixed Sum Loan Agreement regulated by the Consumer Credit Act 1974. You have the right to withdraw under the terms of the above Act.
We take information security seriously and regularly review the systems, policies and procedures we have in place to protect your information and ensure these are implemented.
We will not process your information without your consent. If your data includes “special category data” we will not process this without your explicit consent.
Where we pass information on to a third party, we ensure that this is passed securely and that they have adequate security measures in place to store your data.
We do not share your information with any third parties for marketing purposes.
We will keep your information for:
Schemes – 7 years
Monitoring - 1 year
Financial - 7 years
You have the right to request a copy of the personal information we hold about you. A request can be made verbally or in writing to Liz Marquis, Director, Energy Agency, Watson Peat Building, Auchincruive, Ayr, KA6 5HW
Proof of identity must be established before we supply a copy of your personal information. We will respond to your request within one calendar month of receiving it.
If you are asking about information relating to another person, a relative for example, we need to be sure you have the authority to act on that person’s behalf. Normally this can be done through evidence of a ‘Power of Attorney’ or similar document.
You also have the right to ask us to rectify, erase, restrict, object or withdraw your consent to processing the personal information we hold about you. You can also ask us to provide data in a suitable format to transfer to another organisation – portability. If applicable, we will comply within one calendar month.
If you would like to make a complaint contact:
Information Commissioner's Office
45 Melville Street
Edinburgh, EH3 7HL
Tel: 0303 123 1115
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